Your Privacy Is Our Responsibility

pgnk ("we", "us", "platform") is an online betting and casino service operated for users in Bangladesh. This Privacy Policy ("Policy") describes our practices regarding the personal information of you — that is, a registered or prospective user of pgnk.

By using our website or services, you are considered to have accepted the terms of this Policy. This Policy must be read together with the Terms & Conditions.

In this Policy, "information" refers to any data that can directly or indirectly identify you. We collect only the information necessary to provide our services.

1.1 What You Provide Directly

When creating an account or using our services, you may provide the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID card or passport details (for identity verification)
• Financial information — such as bKash, Nagad, Rocket, or bank account numbers
• Account login details (username and password)

1.2 Automatically Collected Information

While you use our platform, the following information may be collected automatically:

• IP address and device identifier
• Browser type, operating system, and device model
• Your navigation path and click data on the website
• Login time, session duration, and activity logs
• Information collected through cookies and similar tracking technologies

1.3 Information Received from Third Parties

For identity verification, fraud prevention, and security purposes, we may in some cases collect information from third-party service providers. These third-party services are contractually required to comply with our privacy standards.

2.1 Providing and Operating Services

Collected information is primarily used for the following:

• Creating, verifying, and managing accounts
• Processing deposit and withdrawal transactions (bKash, Nagad, Rocket, bank transfer)
• Managing betting and gaming activities
• Providing bonuses, rewards, and VIP benefits
• Customer service and support (via live chat and email)

2.2 Security & Compliance

We use your information to:

• Verify identity and age (to confirm 21+)
• Detect and prevent fraudulent activity
• Support the implementation of responsible gaming policies
• Maintain the security of our SSL-encrypted platform
• Monitor the security of financial transactions

2.3 Communication & Notifications

We use your contact information to send important notifications about your account, transactions, or changes to our services. Promotional communications are sent based on your consent, and you may opt out at any time.

2.4 Service Improvement

We analyze user experience to improve the functionality and usability of our platform. This analysis is generally conducted using aggregated and anonymized data.

3.1 How We Keep Your Information Secure

pgnk has implemented industry-standard technical measures to protect your information:

• SSL (Secure Sockets Layer) encryption — on all data transmissions
• Secure server infrastructure and data centers
• Password encryption and hashing
• Regular security audits and vulnerability testing
• Access controls — only authorized staff may access information

3.2 Data Retention Period

We retain your information for as long as your account remains active and for as long as required to meet applicable legal obligations. Records of financial transactions may be retained for a longer period due to legal requirements.

Information that is no longer needed after account closure is securely deleted or anonymized.

3.3 Cookies & Tracking

Our website uses the following types of cookies:

• Essential Cookies: Essential for login sessions and security
• Functional Cookies: To remember your preferences and settings
• Analytics Cookies: To understand site usage (anonymized data)

You can control cookies from your browser settings, though this may limit some features of the service.

4.1 Who We Share Information With

pgnk does not sell your personal information to third parties. In limited circumstances, information may be shared with the following parties:

• Payment Processors: For settling bKash, Nagad, Rocket, and bank transactions
• Identity Verification Services: To complete KYC (Know Your Customer)
• Technology Service Providers: Infrastructure partners essential for platform operation
• Legal Authorities: When required to comply with legal obligations

4.2 Third-Party Responsibilities

Third parties with whom we share information have a contractual obligation to comply with pgnk's privacy standards. They may only use the information provided for the specified purpose and may not use it for any other purpose.

4.3 In Case of Business Changes

In the event of business changes such as a merger, acquisition, or asset sale, your information may be transferred. Should such a change occur, we will notify you in advance and update this Policy.

5.1 Right to Access and Correct Information

You may request at any time to see what information we hold about you. If any information is incorrect or incomplete, please contact us to have it corrected.

5.2 Right to Delete Information

In certain circumstances you may request the deletion of your personal information. However, information required for legal obligations, dispute resolution, or contract fulfillment may not be possible to delete.

5.3 Right to Restrict Processing

In some cases you may request that we limit our processing of your information. This request generally applies when there is a dispute about the accuracy of information or when raising an objection.

5.4 Right to Opt Out of Promotional Communications

You may stop receiving promotional emails or messages at any time. Important service-related notifications will continue to be sent as they are part of the service.

pgnk strictly does not provide services to anyone under 21 years of age. We do not knowingly collect personal information from minors. If we become aware that a minor's information exists in our systems, that information will be deleted immediately and the associated account will be closed.

If parents or legal guardians believe their ward's information is held by us, please contact us immediately.

This Privacy Policy may be updated from time to time in response to service improvements or legal changes. If any significant changes are made, we will notify you via your registered email or push notification.

After each update, the "Last Updated" date at the top of this page will be changed. We strongly recommend that you review this Policy regularly.

Continued use of the service after a policy change will be considered acceptance of the updated terms.